Last updated: 2026-03-18
Kontrastudio OÜ aims to resolve complaints directly, fairly, and without unnecessary delay.
1. How to submit a complaint
Complaints should be sent to: studio@kontrastudio.eu
Please include:
- your name and contact details
- the order, product, or service concerned
- a short description of the issue
- any supporting documents or screenshots
- the resolution you are requesting
2. Response time
Where applicable consumer law requires it, Kontrastudio will respond to written complaints in writing within 15 days of receipt.
If additional time is genuinely needed to investigate a matter, Kontrastudio will inform the complainant accordingly.
3. Direct resolution first
Consumers should first contact Kontrastudio directly so that the matter can be reviewed and, where possible, resolved by agreement.
4. Consumer Disputes Committee
If a consumer complaint is not resolved directly, the consumer may have the right to refer the dispute to the Estonian Consumer Disputes Committee, subject to the rules and jurisdiction of that body.
5. Online dispute resolution platform
Kontrastudio does not direct consumers to the former EU Online Dispute Resolution platform because that platform has been discontinued.
6. Governing law and courts
Nothing on this page limits any mandatory rights that consumers may have under applicable law.
